FAQ’s

What currency are the prices do I see in the site?

All prices are quoted in PKR.

 

Just placed an order, when will it ship?

Please allow us 2 - 4 working days for your order to ship out. If you don't have a tracking number after 7 business days please contact us at our socials , Instagram @gemsandmineral_hub ,  Whatsapp us ‪at  +92 318 2383759‬.

 

Can I cancel my order?

You must cancel your order before it ships out contact us within 24 hours of placing an order and payment will be credited to your provided bank details after verification. Your payment will be credited to your account with in 2 - 5 working days.  If the item has already been shipped please see our return policy.

 

How long does shipping take?

Shipping times vary depending on product inventory. Once your order has processed and payment is cleared it may take 2 to 5 working days to receive package.

 

I have a question that wasn't answered, can you please help?

Please contact us on our socials

Email us         gemsandmineralhub@hotmail.com

Instagram      @gemsandmineral_hub

Whatsapp us  ‪+92 318 2383759‬.

call us at.        +92 308 7205341.

and we will be happy to assist you in any way we can.

 

We do receive a large number of messages If you wish to get a prompt response please attach your order number and address the problem clearly , on above given contact details we’ll try assist you as soon as possible.